Thank you for your interest in WW&L!
We build innovative products and services to connect organizations to their fans, and people to experiences. To accomplish this, we have formed a creative and driven team that is highly motivated to transform the customer’s experience by being laser-focused on delivering awesome solutions to the market. Our customers are passionate about the products we provide, and we are equally passionate about the success stories we create for them.
How to Apply
Please email your resume to resumes@wwlinc.com
Bilingual E-Commerce Client Service Representative
The ideal candidate will be detail oriented with a positive attitude and desire to learn as well as have the ability to listen and relate to our customers and provide thoughtful, professional responses to their needs.
Remote-friendly
Responsibilities
- Process daily ecommerce orders
- Customer service via phone, email and web chat
- Monitoring of ecommerce site product design and user interface
- Processing and shipping of ecommerce orders
- Other related tasks as needed
Skills and Abilities
- Excellent communicator with strong bilingual oral and written skills
- Exceptional listening skills
- Experience dealing with sensitive customer service issues
- Candidate must be a highly motivated self-starter and responsible with proven assistance and follow-through ability
- Responsible for quality of work in terms of accuracy and content
- Ability to organize and prioritize, managing multiple projects
- Good analytical and problem-solving skills
- Ability to meet deadlines
- Proficient knowledge of MS Office: Excel and Word
- Experience with CRM/MIS platforms
- Product content development helpful
Experience and Education
- College degree preferred
- 3 years administrative experience
- 3 years customer service experience
Job Type: Full-time
Salary: 30k-40k